Brookdale Echelon Lake

The reviews for Brookdale Echelon Lake offer a mixed perspective on the facility, ranging from highly positive experiences to serious concerns. Some reviewers praise the facility for its beautiful setting, compassionate and professional staff, and the quality of care provided, especially highlighting the memory care program and the activities available for residents. They commend specific aspects such as the welcoming atmosphere, the effort to engage residents in social activities, and the personal attention given to individual needs.

On the other hand, several reviews raise significant issues regarding the facility's cleanliness, maintenance, and overall management. Complaints include problems with the food quality, staff shortages, and inadequate diabetic care. There are also mentions of the building being dirty, having broken elevators, and needing repairs such as window replacements. Some reviewers express dissatisfaction with the level of care and the facility's response to concerns, with one reviewer sharing a particularly distressing experience related to a family member's passing.

Despite these criticisms, many reviews express gratitude towards specific staff members for their helpfulness and dedication, noting that some employees go above and beyond to ensure residents feel cared for and supported. The activities coordinator and various members of the nursing and management teams receive special mentions for their positive impact on residents' lives.

Overall, while there are heartfelt endorsements of Brookdale Echelon Lake from residents and their families who have had positive experiences, there are also serious concerns that potential residents and their families may want to consider. The facility appears to have strengths in its staff's compassion and a range of activities, but there are notable areas that may require improvement.