Brookdale East Side

Brookdale East has received a variety of reviews from residents, family members, and staff, highlighting both positive and negative experiences. Many reviews praise the caring and professional staff, the engaging activities, and the overall welcoming and family-like atmosphere of the community. Residents and their families have noted the facility's cleanliness, the quality of the food, and the attention to resident care and happiness. The presence of pets and the opportunity for social interaction are also highlighted as significant benefits.

However, some reviews express concerns about management, staff turnover, and communication issues. There have been reports of poor management practices, including issues with medication management, cleanliness, and responsiveness to resident needs. One review specifically mentions discrimination and a lack of support for a staff member with a developmental disability, calling for accountability and improvement.

Despite these concerns, many reviews remain positive, with families and residents expressing satisfaction with the care provided. The community is described as a place where residents can live their best lives, with strong leadership and a dedicated staff contributing to a high-quality living environment. The importance of advocacy for residents is mentioned, alongside the need for continuous improvement and responsiveness from management.

In summary, while Brookdale East has faced challenges, many residents and their families have had positive experiences, appreciating the community's care, amenities, and atmosphere. The feedback also underscores the importance of addressing management and communication issues to ensure the well-being of all residents and staff.