Brookdale East Mesa

Positive Reviews:

• Many reviewers have praised Brookdale East for its caring staff, clean and lovely facility, and the sense of independence it offers to residents. The facility is described as having tastefully decorated interiors and well-kept grounds, with separate "neighborhoods" for a more intimate dining experience.
• Brookdale's efforts to keep residents COVID-free during the early months of the pandemic were highlighted, along with their flexibility in handling family dynamics and facilitating communication through technology.
• One reviewer specifically mentioned the facility's exceptional care for dementia/Alzheimer's patients, noting the high-quality meals, low staff turnover, and the kind, caring nature of the staff.
• The welcoming and compassionate nature of the staff was frequently mentioned, with specific instances of staff going above and beyond to ensure residents' comfort and happiness.
• The facility's outdoor access, with nice gardens and walkways within a secure environment, was also appreciated.

Negative Reviews:

• One review strongly criticized the facility for neglect, citing malnutrition and bruises on a resident, and rated it very poorly.
• Another negative review detailed a series of concerning incidents, including a lack of response to a medical emergency, unclean conditions, poor food quality, and a general lack of compassion and professionalism from the staff.

General Feedback:

• Most reviews express satisfaction with the care provided at Brookdale East, highlighting the staff's dedication and the facility's environment.
• Family nights and themed events are mentioned as highlights, contributing to a sense of community and belonging for residents and their families.
• Several reviewers have expressed their confidence in the facility's management and staff, specifically mentioning individuals by name for their exceptional service and care.