Brookdale East Arbor

Brookdale Senior Living has received a mix of reviews from family members of residents and employees. Many praise the community for its excellent customer service, compassionate care, engaging programs, and clean, safe environment. The dining service is noted for its high-quality, healthy meals, and the community is described as having a warm, homey feel with friendly and helpful staff.

Residents enjoy beautifully furnished areas for relaxation and socialization, and activities such as exercise programs, painting, bingo, and live entertainment are highlighted. The staff's dedication during challenging times, such as lockdowns, has been particularly appreciated, with efforts to keep families informed and connected with their loved ones.

However, some concerns have been raised regarding communication and transparency, particularly about health and progress reports for residents. There are mentions of needing to remind staff about certain care aspects and cleanliness issues. Additionally, there are complaints about unexpected extra charges and a lack of detailed information provided upfront.

Despite these concerns, many family members express gratitude for the care their loved ones receive, describing the community as a place where residents are treated with love and attention. Employees also share positive experiences, highlighting the supportive and caring work environment.

Overall, while Brookdale Senior Living is praised for its care, environment, and staff, there is room for improvement in communication and transparency with families.