Brookdale Eagan

Reviews of Brookdale senior living facilities present a mixed picture, with some residents and their families expressing satisfaction and gratitude for the care provided, while others raise serious concerns about the quality of services and facilities.

• Several reviewers commend Brookdale for its compassionate staff and the quality of care provided, particularly for residents with dementia. Positive experiences include effective communication with families, engaging activities, and a sense of safety and belonging for residents.
• One reviewer appreciates Brookdale's willingness to accept their mother despite her challenging behavior, highlighting the community's inclusivity.
• Concerns about the facility include complaints about the quality of food, with one reviewer stating it is poorly prepared and lacks variety. Another serious allegation includes insufficient fluid provision for residents and inadequate personal care, as indicated by unopened personal hygiene products.
• Some reviews criticize the facility's cleanliness and maintenance, mentioning unpleasant odors, outdated and unclean equipment, and a general lack of housekeeping.
• Staffing issues are a recurring theme, with reports of chronic understaffing leading to medication errors and inadequate resident supervision. Despite this, some reviewers note efforts by new onsite staff to improve the facility's reputation and the exceptional support provided by the hospice team.
• Financial and administrative practices are also a point of contention, with one reviewer expressing dissatisfaction with the facility's approach to room allocation based on payment type.
• Despite the criticisms, some reviews highlight recent improvements, including remodeling efforts that have enhanced the community's aesthetics and care focus.

In summary, while some families have had positive experiences with Brookdale, particularly in terms of staff compassion and resident engagement, others raise significant concerns about the quality of care, facility maintenance, and administrative practices. Prospective residents and their families are encouraged to conduct thorough research and consider all feedback when making a decision.