Brookdale Durham

Brookdale Durham has received a variety of reviews highlighting both positive and negative experiences. Many reviewers praise the dedicated and caring staff, mentioning that their loved ones are treated as family. The facility is commended for its food, activities, maintenance, and the convenience of having medical services offered on-site. Juliette, a staff member, is frequently mentioned for her helpfulness, knowledge, and the positive impact she has on both residents and their families.

Some visitors and representatives from other organizations have noted the respectful and courteous greeting they received, along with the helpfulness of the staff. The environment is described as pleasant, with a strong sense of community and engagement among residents and staff.

However, there are concerns regarding the cleanliness of the facility, with one reviewer mentioning a persistent urine smell and unclean conditions despite renovations. There are also complaints about the management of medications and emergency responses. Some reviews express dissatisfaction with the level of care, mentioning that residents are not bathed regularly, rooms are not cleaned, and laundry is not done as expected. Concerns about the professionalism and efficiency of the management and staff have also been raised, including issues with staffing levels, favoritism, and the overall care provided to residents.

Despite these criticisms, many reviews highlight the positive aspects of living at Brookdale Durham, including the thriving and happiness of residents, the wonderful staff, and the engaging activities available. The facility is recommended by several reviewers for those looking for a caring and engaging environment for their loved ones.