Brookdale Dr. Phillips (Assisted Living)

Positive Reviews:

• Staff, including the director and nurses, are praised for their compassion, dedication, and excellent care of residents.
• Facilities are described as gorgeous, clean, and well-maintained, with spacious rooms and beautiful outdoor spaces.
• Several reviewers highlighted the low staff turnover and the sense of community and safety this brings.
• Efforts to keep residents safe during the pandemic, including strict adherence to protocols and keeping families informed, were highly commended.
• Activities and events are regularly organized to keep residents engaged and entertained.

Negative Reviews:

• One review criticized the facility for high prices and aggressive sales tactics.
• Concerns were raised about neglect, particularly in relation to COVID-19 protocols, leading to residents being locked in their rooms and not receiving meals on time.
• Issues with visitation rights during a resident's last days were mentioned, highlighting a need for more compassionate policies.

Overall:

Brookdale Dr. Phillips receives mixed reviews, with many praising the staff's care and the facility's environment, while some raise concerns about sales tactics, neglect, and visitation policies. The positive aspects frequently mentioned include the dedication of the staff, the quality of the facilities, and the comprehensive measures taken to ensure resident safety during the pandemic.