Brookdale Deer Creek

Positive Aspects:

• Residents enjoy a variety of activities including tap dancing, chair yoga, corn hole, and bingo.
• Communities praised for being COVID-free and taking safety measures seriously during the pandemic.
• Food quality is appreciated by residents and their families.
• Staff, including salespeople and nurses, are often described as helpful, knowledgeable, and caring.
• Some leadership changes have led to improvements in care and customer service.
• Many reviewers highlight the community's cleanliness and the happiness of its residents.
• Special mention of staff members who go above and beyond in providing care and support.
• Happy Hour and themed parties are well-received.

Negative Aspects:

• Some facilities described as old, dated, and in need of renovation.
• Communication issues reported, especially with non-English speaking staff.
• Complaints about billing and invoicing errors.
• Concerns over the quality of food and staffing levels after management changes.
• Activities and social events seen as lacking in variety and stimulation, particularly for male residents.

Mixed Reviews:

• While some families report excellent care and a positive environment, others have had significantly negative experiences, citing poor management and lack of attention to residents' needs.
• Some staff members receive high praise for their dedication and care, while others are seen as contributing to a less satisfactory experience.

Overall:

Reviews of the senior living community are mixed, with many families expressing satisfaction with the care and activities provided, while others raise concerns about facility conditions, staff communication, and management. Positive changes in leadership and staff dedication are frequently mentioned as highlights, suggesting a potential for ongoing improvement.