Brookdale Cushing Park

Positive Reviews:

• Brookdale Cushing Park has been praised for its efforts in protecting residents and staff during the Covid-19 pandemic, including minimal positive testings and weekly family updates.
• Staff members express a strong sense of community and dedication to resident care, highlighting a family-like atmosphere and prioritization of residents' needs.
• Several reviewers commend the facility for its beautiful location, peaceful environment, and the happiness and well-being of the residents.
• Some staff members and visitors note the high level of care, kindness, and compassion from the well-trained staff.
• The memory care unit received positive feedback for its atmosphere and the swift, knowledgeable assistance provided during the admission process.

Negative Reviews:

• Concerns were raised about the lack of interaction between staff and residents, as well as a perceived lack of nursing assessment skills.
• Some reviews mention issues with reception being abrupt and rude, and a general disappointment with the level of care and organization.
• There were reports of maintenance and cleanliness issues, such as strong odors and pest problems within the facility.
• One review highlighted a negative experience with management, describing them as disrespectful and not appreciative of the staff's work.
• Concerns about the safety and treatment of residents in the memory care unit were raised, including reports of staff being impatient and mean towards residents.

Mixed Feedback:

• While many reviews praise the staff and environment, there are significant concerns about specific aspects of care and management, suggesting a need for improvement in certain areas.