Brookdale Creekside

The majority of reviews for this senior living facility highlight its cleanliness, friendly and accommodating staff, and the overall positive atmosphere. Many reviewers note the facility's well-maintained environment, including airy spaces with skylights and an inviting interior courtyard. The executive director and staff receive praise for their helpfulness and genuine care, especially during challenging times such as the COVID-19 pandemic.

Residents and their families appreciate the variety of activities and amenities available, including a residents' garden and spacious rooms. The facility's location in Plano is also noted as ideal. Staff members, including those in executive and resident service roles, are commended for their understanding of dementia and their compassionate care.

However, there are concerns raised in a few reviews. One review criticizes the facility's handling of sensitive information regarding a resident's passing, describing it as tactless. Another review expresses dissatisfaction with new management, alleging a decline in the quality of care and staff changes that negatively impact resident well-being.

Despite these concerns, the overwhelming sentiment is positive, with many reviewers recommending the facility for its clean environment, caring staff, and the sense of community it fosters among residents and their families. The support group meetings and the attention to residents' needs, including those with Alzheimer's, are particularly appreciated.