Brookdale Conway

Positive Reviews:

• Many reviewers find the facility to be a caring and homey place, appreciating the staff's dedication and the quality of care provided.
• Residents feel at home, especially in the Memory Care Unit, where activities and health needs are attentively managed.
• Communication with staff is highlighted as excellent, with specific instances of staff going above and beyond to connect residents with their families.
• The staff is praised for their skilled and warm interaction with residents, contributing to a positive living environment.
• Some reviewers highly recommend the facility due to their overall great experience, including the moving process facilitated by external companies.
• The outdoor courtyard and social activities are appreciated, making residents feel content and engaged.

Negative Reviews:

• Concerns are raised about the safety and well-being of residents, with reports of inadequate protection from aggressive behavior among memory care residents.
• Criticism is directed towards the management and care in the Memory Care Unit, with reports of neglect and inadequate medical attention.
• Some reviewers express dissatisfaction with the food quality and staff responsiveness, labeling it as a form of elderly abuse.
• There are complaints about the facility not attending to residents' medical needs promptly, including issues with medication management and response to emergencies.

Mixed Reviews:

• While many reviews praise the facility for its care and environment, others highlight significant areas of concern, particularly in the Memory Care Unit and overall responsiveness to residents' needs.
• The cost of care is mentioned as a concern, with annual increases making it difficult for some families.