Brookdale Conway

Positive Reviews:

• The facility is described as clean, with larger rooms than other facilities, large walk-in closets, and nearly full-size refrigerators.
• Staff members are consistently praised for being friendly, helpful, and treating residents like family. The in-house physician received specific commendation.
• Residents appear happy and well cared for, with one reviewer noting the facility feels like home.
• Special events, such as a Christmas dinner, are highlighted for their quality of food, decorations, and the overall experience.
• The facility is appreciated for its care, consideration, and the range of activities available to residents.
• Several reviewers expressed gratitude for the support and love their family members received, especially as their needs increased.
• The room layouts are praised for being better than other places, with easy access to large bathrooms and ample storage.

Negative Reviews:

• Concerns were raised about the quality of food, with reports of management ignoring requests for improvement and not offering specialized dietary options.
• Some reviewers experienced issues with management, including unresponsiveness to concerns and perceived rudeness.
• There were complaints about the facility's policy on not turning on stoves/ovens in the apartments, despite them being shown during tours.
• One review mentioned a problematic administrative culture, suggesting a need for more understanding and training for administrators.