Brookdale Colonial Park

Positive Experiences:

• Many find the staff to be compassionate and caring, making transitions into the facility smooth and positive for both residents and their families.
• Brookdale Colonial Park is praised for its ideal location, small family atmosphere, and the high level of care and compassion offered to residents.
• Residents feel at home, taking pride in their community and forming strong friendships with each other and the staff. The activities director is commended for listening to residents' interests and providing a full list of social and healthy activities.
• Some reviewers highlight the excellent care, activity, and engagement provided by the seasoned staff, making it a place where residents can feel content and at home.
• Positive remarks also include great dining experiences and the welcoming, family-like treatment from caring associates.

Negative Experiences:

• Concerns are raised about the facility losing packages meant for residents and not taking responsibility for lost property.
• Some reviews criticize the facility for allegedly overmedicating residents and charging for unnecessary additional care.
• Communication barriers due to staff members not speaking or understanding English properly, affecting the quality of care and medication administration.
• Complaints about senior neglect, with accusations of the facility removing negative reviews to hide the truth. Concerns include charging for unprovided services and not wanting family members to witness the neglect.
• Issues with the dining service, such as running out of food, closing the kitchen early, and not considering individual dietary needs, are mentioned as areas needing improvement.

Mixed Feedback:

• While some reviews highlight the exceptional care and community atmosphere at Brookdale Colonial Park, others express dissatisfaction with aspects of management, care, and services, suggesting a need for thorough research and consideration before choosing this facility.