Brookdale Collin Oaks

Positive Reviews:

• Staff members, including Christi, Pam, Lola, Jenny, Leslie, Mrs. Patience, Deborah, Michaela, and Laura Evitts, are frequently mentioned for their exceptional care, helpfulness, and dedication to residents.
• Many reviewers highlight the family atmosphere, the ease of navigation within the community, and the quick accommodation to changing care needs.
• The activities director and concierge are praised for their efforts in involving residents in activities and outings, improving their quality of life.
• One reviewer noted the community's recent renovation and its beautiful outcome.
• The food quality is mentioned positively, with one resident expressing satisfaction with having three meals a day and the variety offered.
• Several reviewers appreciate the professional and caring nature of the staff, stating that they treat residents like their own family members.

Negative Reviews:

• Some reviewers express dissatisfaction with the organization and communication within the facility, particularly during the hiring process and the handling of personal belongings during move-in.
• There are complaints about the quality of food and care, with one reviewer describing their experience as a disaster and another leaving the facility the same day due to inadequate care for their loved one with Alzheimer's.

Overall:

While there are a few negative experiences mentioned, the majority of reviews for Brookdale Collin Oaks are positive, with many families and residents praising the staff's care, the community's atmosphere, and the quality of life provided. The staff's dedication to the residents and their families is a recurring theme, making it a recommended community for those seeking assisted living and memory care services.