Brookdale Coeur Dalene

Positive Reviews:

• Residents appreciate the great service in the dining rooms, with servers being polite and attentive.
• There is a wide variety of meals available, and the staff is accommodating if a resident does not like their meal choice.
• The facility is consistently clean, with housekeeping promptly addressing spills and cleanups.
• Staff members make an effort to greet residents by name, adding a personal touch to their service.
• Activities such as group exercise, craft classes, musical entertainment, and outings are available for residents.
• Brookdale has been helpful in coordinating transfers for residents moving to other states.
• Staff members are described as friendly and provide a loving community for residents.
• Employees express satisfaction working at Brookdale, highlighting a positive environment.

Negative Reviews:

• Some concerns were raised about the professionalism of staff, including inappropriate attire and being distracted by phones.
• There were complaints about the quality of food being not palatable.
• Issues with communication and staffing have been noted, affecting the overall experience for some residents.
• Concerns about the facility's focus on financial gains over resident care, with reports of fee increases without corresponding improvements in services or facilities.
• Some found the customer service over the phone to be rude and unprofessional.