Brookdale Club Hill

Positive Reviews:

• Residents enjoy a wide range of activities, including painting, sewing, and scenic driving, contributing to a more active and happy lifestyle.
• The food is highly praised for its quality and variety, enhancing the dining experience for residents.
• Staff members, including the activities director and other personnel, are commended for their excellent care, engagement, and unique experiences they provide.
• The community atmosphere is friendly and welcoming, with many residents appreciating the opportunity to be as involved as they wish in the community's activities.
• Special mentions of staff members who go above and beyond in their roles, providing exceptional care and support to the residents.
• The facility's environment, including its well-kept grounds and comfortable apartments, is appreciated by residents and their families.

Negative Reviews:

• There are concerns about the safety and security of residents' belongings, with reports of thefts occurring without adequate response or investigation from the facility.
• A critical incident involving a resident's health emergency was reportedly mishandled, leading to severe consequences.
• Some residents feel that the cost of living in the community does not match the quality of services and amenities provided.

General Feedback:

• Many residents and their families express satisfaction with the transition to Brookdale Club Hill, highlighting the ease of adjustment to the community.
• The variety and quality of activities available are frequently mentioned as a highlight of living in the community.
• Food quality and dining experience receive positive feedback, contributing to residents' overall satisfaction.
• The staff's friendliness and helpfulness are consistently praised, making a significant positive impact on the residents' living experience.
• Concerns about corporate policies and their impact on residents' financial obligations are noted, particularly regarding apartment updates and lease terms.