Brookdale Charlotte East

Reviews of Brookdale Senior Living show a mixed range of experiences among residents and their families. Some residents have praised the facility for its great staff, friendly environment, and the sense of community it offers. They appreciate the engaging activities, the caring staff, and the overall quality of life provided.

However, other reviews highlight significant concerns. Complaints include issues with the facility's handling of medical needs, accusations of overcharging and financial mismanagement, and a lack of professional care from the staff. Some reviewers have expressed dissatisfaction with the dining options, stating limited meal choices and inconsistent meal services, especially on weekends.

One particularly distressing account involved a resident who passed away without immediate discovery, raising serious concerns about the facility's monitoring systems and the responsiveness of the staff to residents' well-being.

On the positive side, many have found the living quarters comfortable and the facility's environment welcoming. The staff, particularly named individuals, have been commended for their compassion and dedication to residents' care. The community's activities and social opportunities have also been highlighted as strengths.

However, some families have faced challenges with administrative and financial aspects, including confusion over billing and notice periods for transferring residents. Additionally, concerns have been raised about the staff's understanding of the aging process and the appropriateness of care levels recommended for residents.

Overall, while Brookdale Charlotte East has been a home to many satisfied residents, potential residents and their families are advised to thoroughly investigate and consider the facility's services, staff competencies, and administrative practices before making a decision.