Brookdale Charleston Gardens

Charleston Gardens has received a variety of reviews, with many highlighting the exceptional care, cleanliness, and the friendly, professional staff. Residents and their families appreciate the open lines of communication, the variety of activities available, and the facility's efforts to keep residents safe, especially during the COVID-19 pandemic. The grounds are well-maintained, and the facility is always seasonally decorated, contributing to a comfortable, home-like atmosphere.

Several reviewers have noted the high quality of care and excellent services provided, mentioning that their loved ones thrive in the environment. The staff is praised for being kind, caring, and helpful, ensuring peace of mind for families. The facility is recommended for its cleanliness, friendly staff, and the range of activities that promote socialization among residents.

However, there are some negative reviews concerning the level of care and management. Some family members have observed what they perceive as inadequate care, unapproachable management, and issues with medication management. Concerns about staff behavior, including spending time outside smoking rather than attending to residents, have been raised.

Despite these criticisms, many families have found Brookdale Charleston Gardens to be a safe, caring environment for their loved ones, with dedicated nursing and management staff. The facility is described as peaceful, with well-thought-out activities and a caring staff that makes an effort to know the residents personally.

In summary, while there are a few negative reviews, the majority of feedback for Brookdale Charleston Gardens is positive, with many families expressing satisfaction with the care their loved ones receive and recommending the facility to others.