Brookdale Central Whittier

Summary of Reviews:

• Several reviews mention friendly and caring staff, with some caregivers being described as loving and dedicated.
• There are concerns about the management, including issues with billing for services not received, and a perceived lack of sensitivity towards residents' needs.
• Food quality and variety have been criticized, with reports of a poorly run kitchen, downsized menu, and long waits for service.
• Some reviews highlight slow response times from caregivers and poor room cleaning.
• There are reports of staff making fun of residents behind their backs and a lack of care from management, especially during state inspections.
• One review mentions a serious issue with a rat in a resident's room, which was allegedly ignored by the staff.
• However, there are positive comments about the facility, including a great home-like feeling, excellent food, fun activities, and a safe environment for loved ones.
• Some families have had wonderful experiences with the transition to the facility, praising the staff for making it easier and creating a home-like environment.
• Brookdale is recommended by several reviewers for its attentive staff, cleanliness, and the exceptional care provided to residents.
• There is appreciation for specific staff members who have gone above and beyond in caring for residents and assisting families during transitions.