Brookdale Cary

Summary of Reviews for Brookdale Cary:

• Several reviews criticize the facility for not providing the advertised services, especially for Alzheimer’s or dementia residents, citing poor care and management.
• Concerns about staff being stretched thin, poor management, and inadequate care for residents with advanced stages of dementia or mobility issues.
• Issues with workplace culture, including unprofessional behavior towards residents, and safety concerns such as unattended residents during meals and potential choking hazards.
• Reports of severe bruising on a resident due to staff mishandling, rapid weight gain due to diet, missing personal items, and poor communication from management.
• Complaints about noise levels at night from staff, affecting the residents' ability to rest, and overall unprofessionalism.
• Positive feedback about the facility's aesthetics, with four beautiful courtyards and an interior resembling an old town, making some residents feel warmly welcomed.
• Mixed reviews on staff, with some praising the kindness and care provided to residents, while others criticize the rudeness and inconsistency of care due to frequent use of agency staff.
• Some family members express gratitude for the attention and care their loved ones received, highlighting specific staff members for their outstanding job.
• General appreciation for the facility's cleanliness, maintenance, and the kind, caring nature of the staff.