Brookdale Carmel

Positive Feedback:

• Brookdale is praised for its specialized care for individuals with various types of dementia, providing patient and well-executed care.
• Staff are described as properly trained, supportive, and compassionate, especially towards residents with challenging behaviors.
• Facilities are noted for being well-organized, clean, and having a friendly atmosphere both for residents and staff.
• Some reviews highlight the facility's efforts to create a family-like environment, with good security, meals, and activities.
• During difficult times, such as end-of-life care, families felt supported and were allowed to stay with their loved ones.

Criticisms:

• Some reviews mention a lack of sufficient staff at night, leading to delayed care and attention.
• There were instances of communication issues, including unfulfilled promises to follow up on concerns.
• Concerns were raised about the facility's policy regarding notice periods even in the event of a resident's death.
• Reports of residents being fed inappropriate meals for their medical conditions and a lack of engaging activities.
• Some families experienced rudeness towards patients and had security concerns about residents entering other's rooms unsupervised.

Mixed Experiences:

• While many families had a great experience, citing the care and organization of the facility, others faced significant challenges, including staff behavior and policy issues.
• The facility's response to COVID-19, including the implementation of a FaceTime program, was initially praised but ultimately seen as lacking follow-through.