Brookdale Camelot Medina

Brookdale and its various locations have received a mix of reviews from residents and their families. Many have praised the facilities for their cleanliness, organization, and the variety of services, amenities, and activities available. The staff at these facilities are often described as friendly, helpful, and professional, with specific mentions of their attentiveness and the quality of care provided. Residents enjoy the food, the daily activities, and the sense of community. Some reviews highlighted the exceptional work of specific staff members in making the transition to Brookdale smooth and welcoming.

However, there are also critical reviews that raise concerns about staff turnover, hiring practices, and the overall management and culture at some locations. These reviews suggest that nepotism and favoritism may affect the quality of care and staff morale. There are also warnings about the safety of valuables and the experience and qualifications of some staff members.

Despite these criticisms, many families have expressed gratitude for the care their loved ones have received, noting improvements in their quality of life since moving to Brookdale. The facilities are often described as modern, clean, and well-maintained, with spacious rooms and pleasant outdoor areas. The involvement of Brookdale in the community and the personal touch provided by staff members like Heather Dillon have been particularly appreciated.

In summary, while there are areas for improvement, particularly in staff management and retention, many residents and their families have had positive experiences with Brookdale, citing the caring staff, quality facilities, and the range of activities and services as reasons for their satisfaction.