Brookdale Burlington (Memory Care)

Positive Reviews:

• Many reviewers appreciate Brookdale for its high-quality care and support to residents and their families, highlighting the kindness and responsiveness of the staff, cleanliness, and the overall positive atmosphere.
• Several family members have had great experiences, noting that it was a terrific alternative when they were no longer able to care for their loved ones at home. The staff is described as kind, helpful, compassionate, and loving towards their clients.
• Residents themselves have found Brookdale to be a loving and caring place, with one noting the availability of activities like arts and crafts, classes for self-improvement, and round-the-clock nursing care.
• The staff is praised for being knowledgeable, professional, and responsive, with the facility being clean, well-managed, and providing a sense of community in a safe environment.

Negative Reviews:

• One reviewer reported a decline in the quality of care, mentioning that their friend was left in soiled underwear, had not bathed, and had been without medication due to staff negligence. They also criticized the management and reported the issues to authorities.
• Another review expressed dissatisfaction with the management, describing them as lazy and careless.
• A family experienced a frustrating situation where, after being told their loved one was accepted and paying a deposit, they were informed the facility would no longer accept him. This led to difficulties in moving out furniture and finding alternative care, along with delays in getting the deposit returned.

Mixed Feedback:

• While some reviews are overwhelmingly positive, praising the staff and the care provided, others highlight serious concerns about management and the consistency of care.
• It's important for potential residents and their families to consider both the positive experiences and the issues raised by others when making a decision.