Brookdale Buford

Overall, the reviews for Charter Senior Living and Brookdale Buford present a mixed but largely positive picture. Many reviewers praise the staff's kindness, attentiveness, and the quality of care provided to residents. Specific employees are mentioned for going above and beyond in their duties, showcasing a strong commitment to the well-being of the residents. The communities are described as beautiful, well-organized, and offering a variety of activities and amenities that contribute to a high quality of life for the residents.

However, there are some criticisms as well. Concerns about management issues, including frequent changes in directorship and focus on events that do not directly benefit the residents, were noted. Additionally, one review expressed dissatisfaction with the hiring process and communication from the management team.

Despite these criticisms, the majority of reviews highlight the positive impact of the staff and the community on the residents and their families. Many express gratitude for the care and support provided, describing the staff as family and praising the environment as loving and peaceful. The food and the facilities also receive compliments, with mentions of recent renovations and special attention to nutrition.

On the other hand, there are serious concerns about the level of care and attention since a management change, with one reviewer describing the care as "extremely poor" and noting issues such as unclean rooms and lack of staff. This contrasts sharply with the positive experiences shared by others, indicating that experiences can vary significantly within the community.

In summary, while there are areas for improvement, particularly in management and consistency of care, many families and employees share heartfelt stories of positive experiences, compassionate care, and a strong sense of community at Charter Senior Living and Brookdale Buford.