Brookdale Brookhurst

Positive Reviews:

• Brookdale Brookhurst is praised for providing a home environment, social activities, and excellent care for residents.
• Staff at Brookdale Brookhurst are described as attentive, kind, and professional, ensuring residents' needs for daily medicines, meals, hygiene, and activities are met.
• Transitions for new residents are made smooth and positive by the helpful staff, with one reviewer noting the facility's ability to make both their mother and mother-in-law happy and settled.
• Under the direction of an Executive Director, Brookdale Westminster has seen improvements and ongoing support for residents, staff, and family members, with a focus on quality care and community.
• Brookdale Brookhurst is commended for its clean, stable, and comfortable environment, suitable for residents with dementia, with management staff being communicative and accommodating.
• Activities, amenities, and care at Brookdale Brookhurst receive high praise, with a variety of activities, good food, and attentive service highlighted.
• Brookdale Westminster is described as an intimate, clean, and friendly facility, with a professional and caring staff.

Negative Reviews:

• One reviewer experienced communication issues with the facility, leading to unresolved billing disputes after their mother's passing.
• Concerns about insufficient staffing, cleanliness, and resident care were raised, with specific complaints about pest issues, food handling, and employee treatment.

Mixed Reviews:

• While many reviews highlight the positive aspects of living and working at Brookdale facilities, some reviews point out areas needing improvement, such as communication with families and staff workload management.