Brookdale Broadmoor

Reviews of Brookdale at Broadmoor have shown a mix of experiences, ranging from highly positive to deeply concerning. Some family members and residents have praised the facility for its caring staff and the positive impact it has had on their loved ones, noting significant improvements in happiness and adjustment to the assisted living environment. The staff, including housekeepers, caregivers, med staff, nurses, and executive directors, have been described as welcoming and compassionate, making residents feel at home.

However, there are several critical reviews highlighting issues with management, particularly regarding communication and responsiveness to concerns from family members and guardians. Complaints include unreturned phone calls and emails, poor follow-up on commitments, and a lack of professional courtesy. Concerns have also been raised about the handling of billing and payments, with one family experiencing unexpected financial strain due to a lack of communication about changes in billing procedures.

Some reviews have pointed out serious issues regarding resident care, including delays in receiving prescriptions, inadequate responses to falls and injuries, and insensitivity in handling delicate matters. There are also reports of dissatisfaction with the food quality and variety, as well as concerns about the overall well-being of residents not being adequately addressed.

While some staff members have expressed pride in their work and the community at Brookdale Broadmoor, others have criticized the management for not valuing staff or residents adequately, leading to high turnover and a negative work environment. Observations from outsiders, such as witnessing disrespectful treatment of residents during outings, further contribute to the concerns about the quality of care and respect afforded to residents.

In summary, while Brookdale at Broadmoor has been a source of comfort and care for some, there are significant concerns about management practices, communication, and the overall quality of care that potential residents and their families should consider.