Brookdale Brighton

Positive Feedback:

• Brookdale's Resident/Ambassador program is highly praised for making new residents feel welcomed and ensuring a smooth transition into the community.
• Many reviewers commend the staff across all departments for treating residents with respect, kindness, and care, creating a family-like atmosphere.
• The facility is noted for its cleanliness and presentability.
• Some staff members, including a CNA and the activities coordinator, receive special mention for their exceptional care and efforts to make residents' lives better.
• Improvements in food quality have been noted, with the hiring of a new cook.

Criticisms:

• Concerns about staffing levels being frequently low and high turnover rates among employees.
• Reports of the facility's bus being often out of service, impacting residents' ability to attend doctor's appointments.
• Some residents and their families have experienced issues with cleanliness, negligence, and theft.
• Miscommunications and unmet expectations regarding payment options, meal flexibility, and transportation services have been reported.
• Despite some positive changes, overall dissatisfaction with the facility has led to recommendations against choosing this facility for loved ones.

Mixed Reviews:

• While there are instances of exceptional care and service, significant concerns about operational aspects and resident care persist.
• Some families express gratitude for the care their loved ones received, particularly in hospice, while others contemplate relocating their family members due to ongoing issues.