Brookdale Boulder Creek

The staff at the facility is frequently praised for their caring and compassionate nature, creating a positive and fun atmosphere for the residents. Many reviews highlight the quality of care and the kindness with which residents are treated, despite some imperfections.

However, there are concerns regarding the handling of mail, with reports of mail being returned, causing distress to family members trying to stay in touch. Additionally, there are serious grievances about the facility's management, particularly in relation to handling financial situations such as transitioning to Medicaid, which has led to residents being forced to leave on short notice due to lack of communication and preparation.

While the building and rooms are described as lovely, and the food as satisfactory, the management's lack of interaction with residents and families, coupled with high staff turnover, has been a source of frustration. Despite these issues, some reviews note the beauty of the building, the quality of the apartments, and the presence of activities like Bible study that indicate the community's values.

Leadership at the facility is occasionally commended for going above and beyond for residents, suggesting that there are staff members who are deeply committed to the well-being of those living there. The community is described as very caring, with a family-like atmosphere that makes new residents feel comfortable and content.

Overall, while there are significant concerns about management and communication, the caring nature of the staff and the quality of the living environment are frequently acknowledged and appreciated by residents and their families.