Brookdale Bend

Positive Reviews:

• Several reviewers express high satisfaction with the care and environment at Brookdale Bend, highlighting the staff's friendliness, professionalism, and the engaging activities available for residents.
• One reviewer specifically praises the facility for its warm welcome, including meals and treats during their loved one's move-in.
• Another reviewer appreciates the facility's beautiful setting and the dynamic between staff and residents, noting the well-planned activities and great food.
• Some family members of residents report exceptional care and communication, mentioning that the staff keeps their loved ones engaged and well-cared for, making them feel special and attended to.
• Employees of Brookdale Bend, including the Health and Wellness Director and the Resident Care Coordinator, share their pride in the teamwork and dedication to providing quality care to residents.

Negative Reviews:

• Several reviews criticize the facility for understaffing and reliance on agency staff, leading to neglectful situations such as residents being left unattended or in unsanitary conditions.
• Complaints include poor management, lack of genuine care, and a focus on profit over resident well-being, with one reviewer detailing a particularly distressing experience leading to a family member's death.
• Issues with cleanliness and maintenance, such as unclean rooms and missing personal items, were also mentioned.
• Some reviewers advise against choosing the facility, citing their own or their friends' negative experiences with the care provided.

Mixed Feedback:

• The reviews present a mixed picture, with some praising the care and environment at Brookdale Bend, while others express serious concerns about the quality of care, staffing, and management practices.