Brookdale Bellevue

Summary of Reviews:

• Some reviewers express significant dissatisfaction, citing issues such as bureaucratic obstacles to communication, untrustworthy management, high staff turnover, and unprofessional behavior. Concerns about cleanliness and care in the memory care unit are particularly alarming, with reports of neglected residents and unsanitary conditions.
• Others have had positive experiences, highlighting the caring and diligent staff, engaging activities, and the overall happiness of residents. The effort by staff to make transitions seamless and to ensure the safety and comfort of residents is appreciated.
• Mixed reviews mention the facility being acceptable but criticize the small room sizes, the quality of food, and inconsistencies between what is promised during tours versus the reality after moving in. There's frustration over changing rules and perceived dishonesty in management.
• Professional feedback is generally positive, with commendations on the staff's friendliness and engagement with residents during events.
• Concerns about value for money are raised, particularly in relation to the quality of personal care provided in the memory care unit versus the cost.

Overall, the reviews present a mixed picture, with some finding the facility and its staff to be caring and professional, while others raise serious concerns about management practices, staff turnover, and resident care.