Brookdale Belle Meade

Positive Experiences:

• Many residents and their families are very pleased with their experience, citing the accommodating and helpful nature of management and staff.
• Residents describe living at Brookdale as being part of a big, happy family, enjoying the community and activities provided.
• The facility is praised for its cleanliness, welcoming staff, and the respectful treatment of residents.
• Activities and 24-hour care are highlighted as key benefits, contributing to a social and active lifestyle for residents.
• Staff is described as excellent, caring, and going above and beyond in their duties.

Negative Experiences:

• Concerns about the emergency call system not functioning properly on certain floors, leading to safety concerns.
• Some visitors and professionals report rudeness and unprofessional behavior from front desk personnel.
• The Dementia Unit received criticism for limited staff, lack of stimulation for residents, and inadequate monitoring that led to accidents.
• Complaints about the memory care unit include poor quality of life for residents, minimal food portions, and a lack of engagement in activities.
• Issues with care plans not being ready upon resident move-in and staff making inappropriate ethical choices and shaming families.

Mixed Reviews:

• While many reviews praise the community and staff, there are significant concerns about specific units within the facility, particularly regarding the care and safety of residents with dementia.
• Communication issues and delays in providing necessary safety equipment like emergency call buttons are mentioned as areas needing improvement.