Brookdale Augusta

Positive Reviews:

• Brookdale Augusta is praised for its amazing staff, some of whom have been there for over 20 years, indicating a stable and dedicated team.
• Staff members are commended for going above and beyond in caring for residents, creating a team atmosphere and a family-like environment.
• Management is recognized for making the health, care, and comfort of residents a top priority, especially during the pandemic, by finding ways for residents to safely connect with their families.
• Residents are treated like family, with staff showing great passion for their job, indicating a high level of care and attention.
• The executive director is noted for her dedication to meeting the needs of the building and quickly resolving issues, answering questions, and being ready to help in any way possible.

Negative Reviews:

• Some reviews claim that clients are underserved and not a priority, with staff allegedly scaring patients and lying to their families.
• Concerns are raised about staff being underpaid and unappreciated, with specific accusations of dishonesty directed at certain staff members.
• There are complaints about the admissions process, with allegations of dishonesty and a lack of follow-through on promises made.
• Some reviewers express relief at not doing business with the facility, citing bad reviews on other sites and issues with the Better Business Bureau.