Brookdale Auburn

Positive Reviews:

• Many reviewers express high satisfaction with Brookdale Auburn, praising the caring and helpful staff, well-designed apartments, and the variety of activities available for residents.
• Residents and their families appreciate the positive, bright environment and the close proximity to medical facilities.
• Emeritus at Emerald Hills is described as a wonderful workplace with a family-like atmosphere among residents and staff.
• Several reviews highlight the excellent care, supportive community, and engaging activities that contribute to a high quality of life for residents.
• One reviewer specifically mentions the efficient dining room staff and the variety of fun excursions available.

Negative Reviews:

• Some reviews criticize Brookdale for poor management, lack of communication, and negligence, including serious allegations of giving incorrect medication to a resident.
• Concerns are raised about the safety and competence of the staff, with one reviewer detailing a problematic move-in experience and issues with billing and medication management.
• Another review describes difficulty in communicating with the management and dissatisfaction with the handling of a resident's hospice care, leading to unnecessary hospital visits and billing disputes.

Mixed Reviews:

• While many reviews are overwhelmingly positive about the care and community at Brookdale Auburn and Emeritus at Emerald Hills, a few reviews raise serious concerns about management practices, staff communication, and resident safety.
• One resident enjoys the independence and outdoor amenities but is dissatisfied with the TV service, specifically the lack of sports stations.