Brookdale Arrowhead Ranch

Positive Reviews:

• Many reviewers express satisfaction with the level of care and attention their loved ones receive, particularly praising the staff in the memory care units for their exceptional service.
• Several reviews highlight the cleanliness of the facility and the residents' rooms, as well as the quality of the food provided.
• Family members appreciate the proactive communication from the administrators and the staff's efforts to keep residents engaged through various activities.
• Some reviewers have noted improvements in the facility and its administration since Brookdale took over, mentioning better communication and care.

Negative Reviews:

• There are serious complaints about the facility being understaffed, with mentions of only having one housekeeper and one maintenance worker for the entire facility.
• Some reviews claim the facility has a persistent bedbug problem that has not been effectively addressed over the years.
• Concerns have been raised about the treatment of both employees and residents, including allegations of neglect, lack of proper protective equipment during the COVID pandemic, and forced early morning wake-ups.
• One review accuses the facility of being more focused on seeing people as numbers rather than providing genuine care, suggesting an uncaring and toxic environment.
• There are allegations of residents being overmedicated and complaints about specific aides being neglectful and rough with residents.

Mixed Feedback:

While many reviews praise the care and environment at Brookdale, highlighting the staff's dedication and the facility's cleanliness and activities, there are significant concerns about staffing levels, treatment of residents and employees, and persistent issues like bedbugs. Prospective residents and their families should consider both the positive experiences and the serious allegations when making a decision.