Brookcrest

Reviews of Brookcrest (now known as Mission Point of Grandville) present a mixed picture, with some highlighting positive experiences and others expressing serious concerns. Positive comments often praise the staff's attentiveness, kindness, and efforts to personalize care, particularly for rehabilitation and long-term stays. Several reviewers noted improvements in the facility and management over time, with one employee expressing pride in the progress made under new administration.

However, numerous reviews raise significant issues, including neglect, inadequate care, and concerns over the facility's handling of medications, dietary needs, and personal hygiene. Some family members reported a lack of privacy, improper care for Alzheimer's patients, and dissatisfaction with the facility's condition compared to initial impressions. Concerns were also voiced about the facility's response to complaints and the overall quality of care provided to residents.

Several reviewers urged potential clients to consult state inspection reports and consider other families' experiences, particularly those involving serious allegations of neglect and mismanagement. Criticisms extend to administrative practices, including issues with staff treatment and financial management, suggesting a need for significant improvements to meet the needs and expectations of residents and their families.

While some reviews reflect a hopeful outlook for the future of the facility under new management, others call for accountability and substantial changes to ensure the safety and well-being of residents. The contrasting experiences shared by reviewers highlight the importance of thorough research and ongoing oversight when considering care options for loved ones.