Bronx Park Rehabilitation & Nursing Center

The reviews for the senior living facility present a mixed picture, with some praising the care and staff, while others express significant concerns.

• Several reviewers commend the staff for their care and dedication, mentioning that their loved ones were comfortable and well-looked after during their stay. Specific staff members and departments, such as the Social Workers and Rehabilitation team, received special thanks for their exceptional service and support.
• On the positive side, the facility is described as family-oriented, with an open-door policy for all disciplines. The Social Services department, in particular, is highlighted for its excellent communication with residents and their families, from admission to discharge planning.
• However, there are serious complaints about the facility, including allegations of rudeness and disrespect from the staff, lack of communication regarding injuries or issues, and concerns about the cleanliness and overall care quality. Some reviewers report unprofessional behavior from the administration and a failure to respond to concerns about residents' well-being.
• One reviewer mentioned a distressing incident where a resident's belongings were allegedly stolen, and there was a lack of response from the facility's director.
• Concerns were also raised about the facility's responsiveness to calls and the professionalism of the reception staff.

In summary, while some families have had positive experiences, praising the staff's care and the facility's rehabilitation services, others have raised significant concerns about respect, communication, and overall care quality. Prospective residents and their families may want to consider these mixed reviews when making a decision.