Brompton Heights

Positive Reviews:

• Many reviewers highlight the exceptional recreational activities and friendly environment, making it easy for residents to make friends and stay engaged with activities like live entertainment, bingo, prayer groups, and weekly field trips.
• Significant improvements in residents' health and well-being have been reported, including weight gain and thriving in a vibrant community atmosphere.
• The staff, including the dietary director and activities director, receive high praise for their dedication and the positive impact they have on residents' lives.
• Family members and visitors note the warm, welcoming atmosphere and the high level of care provided to their loved ones.
• Some employees express gratitude for their fulfilling careers and the supportive team environment at Brompton Heights.

Negative Reviews:

• Concerns about management prioritizing profit over resident care, with reports of health department visits and issues like bed bugs.
• Some staff members describe a lack of appreciation and respect from management, along with cleanliness issues within the facility.
• There are complaints about misleading job descriptions, with some employees feeling they are performing duties beyond their role without appropriate compensation.
• Several reviewers express dissatisfaction with the level of care provided to their loved ones, mentioning unmet needs despite paying for additional services.

Mixed Feedback:

• While many reviews praise the community's vibrant atmosphere and caring staff, there are significant concerns about management practices and the quality of care in some instances.
• The facility is described as beautiful with great amenities, but some reviews highlight issues that suggest a need for improvement in operational aspects.