Bristol Village

Positive Reviews:

• Facilities are consistently praised for their cleanliness and beautiful design, including reception areas, dining rooms, and outdoor spaces.
• Staff members, including caregivers and administrative support, are highly commended for their professionalism, caring nature, and stability with low turnover.
• Residents enjoy a variety of activities, both on and off the property, contributing to a vibrant community life.
• Many reviewers highlight the comprehensive care and independence afforded to residents, with personalized assistance as needed.
• The availability of on-site amenities such as hairdressers, transportation services, and dining options enhances the living experience.

Negative Reviews:

• Some reviews express concerns over the safety and supervision in the memory care unit, including a serious incident where a resident was found outside during a storm.
• There are complaints about the attitude and professionalism of some staff members, particularly at the front desk and within the memory care coordination team.
• Several reviewers feel that the facility does not engage residents sufficiently in activities or respect their individual needs, especially those who are not fully self-sufficient.
• Issues with personal items going missing from residents' rooms have been reported, raising concerns about security and staff conduct.
• Some feedback suggests that the facility's appearance and amenities may not fully reflect the quality of care and respect provided to residents.

Overall:

While many families have had positive experiences with the care, cleanliness, and staff at the facility, there are significant concerns raised by others regarding the safety, respect, and engagement of residents, particularly in the memory care unit. Prospective residents and their families should consider these reviews carefully.