Brightview White Marsh

Positive Reviews:

• Residents and their families are thrilled with the community, citing a caring environment, wonderful friends, and a plethora of activities and social events.
• The facility is praised for its cleanliness, excellent food, and the kindness and dedication of the staff. Special events like Veterans Day ceremonies and USO dances are highlighted as exceptional.
• Many reviews highlight the community aspect of Brightview White Marsh, noting how residents look out for each other and the staff's efforts to create a warm and loving environment.
• The staff is described as top-notch, caring, and on the same page regarding tenant care. The community is also noted for its comfortable apartments and friendly residents.
• Some reviews specifically commend the care in the Wellspring area for those needing constant attention, and the efficient handling of paperwork.
• The front desk and management are praised for being helpful, pleasant, and professional. The property is well-kept, and the atmosphere is described as beautiful, quiet, and relaxing.

Negative Reviews:

• Some reviews express dissatisfaction, mentioning a policy on discharging residents who fall and break a limb, and issues with bedbugs not being communicated to families.
• Concerns are raised about the focus on money over care, broken promises after signing lease agreements, and a lack of communication about important issues.
• Former employees criticize the management for not caring, high staff turnover, and inadequate staffing levels that affect resident care.
• There are complaints about the staff's attitude towards residents, with one review mentioning a resident sitting in filth for hours.

Overall:

While many reviews of Brightview White Marsh are overwhelmingly positive, praising the caring staff, vibrant community, and range of activities, there are some negative experiences noted regarding management practices, staff attitudes, and communication about resident care issues. Prospective residents and their families may want to consider these reviews carefully and possibly seek clarification on any concerns before making a decision.