Brightview Wayne

Overall Experience: The reviews for Brightview Senior Living are overwhelmingly positive, highlighting the exceptional care, friendly and knowledgeable staff, and the engaging activities provided for residents.

Staff and Care: Many reviewers express gratitude towards the staff for their patience, kindness, and exceptional service, especially towards residents with dementia. The staff's dedication to providing a comfortable and caring environment is frequently mentioned, including a nurse who stayed by a resident's side until her final moments.

Activities and Events: Residents enjoy a variety of activities, including trips, arts & crafts, and fundraisers. Family-inclusive events like a Luau and Carnival are also well-received, contributing to a vibrant community atmosphere.

Facility: The facility is described as beautiful, clean, and bright, with a welcoming atmosphere that puts both residents and visitors at ease. The memory care section receives special praise for its outstanding director and staff, as well as for keeping residents engaged in meaningful activities.

Customer Service: Exceptional customer service is a recurring theme in the reviews, with staff members going out of their way to make residents and visitors feel at home. The informative tours and kind hospitality are particularly appreciated.

Additional Comments: Some reviews mention limited beverage options but praise the overall customer service and the quality of shows. The facility's aesthetics and the friendly demeanor of the staff contribute to a lovely atmosphere that is appreciated by residents and their families alike.

Conclusion: Brightview Senior Living is highly recommended for its attentive care, engaging activities, beautiful facility, and exceptional staff. It stands out as a place where residents are not only cared for but are also part of a vibrant and loving community.