Brightview Wakefield

Positive Reviews:

• Many reviewers express gratitude for the dedicated and professional care provided by the staff at Brightview Wakefield, highlighting the executive director and other staff members for their diligence, caring, and responsiveness.
• Residents and their families appreciate the clean, homey facilities, the respectful and loving attention from the staff, and the efficient management of the community.
• The community is praised for its handling of the COVID crisis, keeping families informed and making wise decisions.
• Reviewers note the convenient location in the small town of Wakefield, the attractive building, and the variety of planned activities for residents.
• Some relatives of residents commend the quality of the food and the safety measures in place, such as daily check-ins for residents.
• The staff, including the nursing staff and aids, are described as great, helpful, and fun, contributing to a welcoming and caring environment.

Negative Reviews:

• Some reviewers criticize the workplace environment, mentioning issues such as favoritism, poor communication, and stressful conditions. There are reports of unfair treatment by management and concerns about job security.
• There are complaints about the mask policy during the pandemic, questioning the logic behind not requiring residents to wear masks.
• A request was made to stop sending surveys, indicating survey fatigue among some visitors.

Mixed Reviews:

• While most reviews are positive, focusing on the caring staff, excellent facilities, and the overall welcoming community, the negative aspects mainly concern the work environment and specific policies.
• Overall, the residents seem happy and well-cared for, but there are areas for improvement in staff management and communication.