Brightstar Senior Living

April 2019: Concerns were raised about insufficient staffing and inadequate care provided to a referred tenant.

Positive Experiences: Many reviewers highlighted Brightstar's cozy, caring atmosphere, personalized care plans, and the staff's genuine concern for residents. A family noted the exceptional care their father received, including a variety of activities and good quality food. Another family observed a significant positive change in their mother's happiness and social engagement after moving her to Brightstar.

One touching story involved the Life Enrichment Coordinator creating an email address for a resident, facilitating communication with her family and making a special effort to connect her with her granddaughter's overseas research.

Families praised the attentive, kind, and non-patronizing staff, the engaging daily activities, and the overall happiness and well-being of their loved ones at Brightstar. The small, intimate setup was noted for fostering personal engagement between staff, residents, and their families.

A reviewer expressed gratitude for the excellent care and attention their mother received, emphasizing the staff's dedication to treating residents like their own family. Another shared their appreciation for Brightstar's adaptability and communication in managing their mother's dementia care, describing the environment as warm and loving.

Additional comments mentioned the beautiful accommodations, good food, friendly staff specialized in memory care, and the welcoming community culture that feels like home.

Recommendations: Brightstar was recommended for its kind, caring, responsive, and knowledgeable staff, with several families expressing their gratitude for the high-quality care and support provided to their loved ones.