Brighton Gardens Of Winston-Salem

Positive Reviews:

• Many reviewers praise Brighton Gardens of Winston-Salem for its caring and attentive staff, especially during the COVID-19 pandemic.
• Residents and their families have experienced significant improvements in health and well-being, with one resident even regaining the ability to walk.
• The facility is commended for its excellent communication, keeping families informed and involved in their loved ones' care.
• Several reviewers highlight the facility's ability to provide a comfortable and respectful environment for residents, particularly those in memory care.
• Some employees express satisfaction with their job and the care provided to residents, indicating a positive work environment.

Negative Reviews:

• One reviewer, a former employee, criticizes the management for overlooking problems and not holding staff accountable for their actions.
• There are complaints about the facility's handling of a deposit, with a family not receiving a refund after deciding on a different care option for their loved one.
• Concerns are raised about the quality of care, including allegations of verbal abuse by staff, medication errors, and unfulfilled promises by management.
• Some visitors and staff report witnessing neglectful behavior and poor treatment of residents by certain staff members.

Mixed Feedback:

While many reviews highlight the compassionate care and dedication of the staff at Brighton Gardens of Winston-Salem, there are also significant concerns regarding management practices, staff behavior, and the overall safety and well-being of residents. Prospective residents and their families may want to consider both the positive experiences and the issues raised when making a decision.