Brighton Gardens Of Raleigh

Positive Feedback:

• Many families have been very satisfied with the care provided over the years.
• Staff members, including aides, are praised for being attentive, kind, and patient.
• The property is described as lovely, with well-kept grounds and clean facilities.
• Residents enjoy activities and the food, especially the soups, is highly praised.
• Some employees are highlighted for making significant positive impacts on residents and their families.
• The transition process for new residents is handled with knowledge and care, even during challenging times like the pandemic.

Areas for Improvement:

• Some reviews express concerns about empathy, knowledge, and expertise regarding specific health conditions.
• There have been issues with maintenance and cleanliness, including a significant problem with mice.
• Communication and handling of personal belongings post-residency have been criticized.
• Some families have experienced challenges with the administration, particularly around the care level and billing.
• There are reports of incorrect medication dosing and inadequate assistance for residents with severe dementia.

Advice to Prospective Families:

• Interact with other families visiting the facility for direct, candid feedback on their experiences.
• Discuss specific needs and concerns with staff to gauge their expertise and willingness to accommodate.
• Consider the overall value and care quality in relation to the cost.

Conclusion:

While many families have had positive experiences, highlighting the staff's care and the facility's amenities, there are significant areas for improvement. Prospective families are advised to thoroughly research and communicate their needs and expectations to ensure the best possible experience for their loved ones.