Brighton Gardens Of Middletown

Positive Reviews:

• Facility is well-run, secure, and staffed with an outstanding leadership team, nurses, care workers, and maintenance group.
• Residents and their families report high satisfaction with the care and attention provided, noting that staff are always available to answer questions and resolve concerns.
• Many families have found peace of mind knowing their loved ones are treated with dignity and engaged in various activities, contributing to an improvement in their cognitive and physical abilities.
• The facility offers a welcoming and homey atmosphere, with private visiting rooms, lovely porches, and gardens. The common areas and bedrooms are designed to feel cozy and personable.
• Staff members are praised for being extremely friendly, helpful, and attentive, making residents feel well cared for and loved.

Negative Reviews:

• Some visitors have experienced difficulties in visiting their loved ones, citing poor communication and restrictive visitation policies.
• There are reports of unprofessional behavior from the staff, including rudeness and neglect, particularly in catering to residents' dietary needs.
• Concerns have been raised about the facility's management of personal visits, with some family members feeling unfairly restricted from spending quality time with their loved ones.
• A potential resident noted a lack of follow-up from the sales director, leading to a missed tour appointment, though the staff present tried their best to assist.

Overall:

While many reviews highlight the facility's excellent care, welcoming environment, and attentive staff, there are notable concerns regarding visitation policies and staff behavior that prospective residents and their families may want to consider.