Brighton Gardens Of Brentwood

Positive Reviews:

• Many reviewers have praised the facility for its caring and compassionate staff, highlighting the nursing staff's exceptional care.
• Residents enjoy a variety of activities and programs, with specific mentions of engaging activities and efforts to cater to individual interests, such as watercolor painting and bocce ball.
• The facility is described as clean, well-maintained, and equipped to handle all assisted living needs, with a special note on the quality and variety of the food served.
• Family members appreciate the peace of mind provided by the staff's responsiveness and the overall care their loved ones receive, often noting improvements in their family member's quality of life.
• Some reviews highlight the facility's efforts to go above and beyond in care, including personal stories of staff members stepping in to fill various roles as needed and forming genuine connections with residents.

Negative Reviews:

• Concerns have been raised about the management of medication, specifically the incorrect dosing of medication patches, prompting some to move their loved ones to other facilities.
• Several reviewers express dissatisfaction with the high staff turnover and temporary directors, suggesting instability in management and care.
• There are reports of poor treatment and communication from some staff members towards residents, with one review alleging verbal abuse within the memory care unit.
• One family experienced billing issues and challenges in communication with the facility's director and corporate office, advising others to use caution and validate billing monthly.
• A specific case mentioned involved a resident being hastily moved to a more expensive memory care area without adequate attempts to integrate them into the standard care program, leading to dissatisfaction and eventual relocation.

Mixed Feedback:

• While many reviews celebrate the facility's environment and staff, concerns about specific management practices and staff behavior suggest a need for potential residents and their families to carefully consider and monitor their loved one's care.