Brighton Care Center

The reviews for the senior living facility present a mixed picture, with some expressing satisfaction and others detailing negative experiences. Positive feedback highlights the cleanliness of the facility, the professionalism and compassion of the staff, and the effectiveness of the rehabilitation services. Many reviewers praised specific departments like physical therapy and the attentiveness of the nursing staff, mentioning that the care provided made residents feel like family. The facility was also commended for its efforts during the COVID-19 pandemic, including maintaining cleanliness and facilitating communication between residents and their families through technology.

However, there are several critical reviews that raise concerns about the facility. Some of these include reports of unclean conditions, such as sticky food trays and bathrooms not being properly maintained. There were also complaints about the quality of the food and the overall environment being noisy and unsettling due to other residents. One reviewer mentioned a lack of empathy and professionalism from certain staff members, feeling that their loved one was not receiving the necessary care and attention. Another serious complaint involved a resident experiencing multiple falls, one of which resulted in significant injury, and alleged poor communication and response from the facility during these incidents. Additionally, there were concerns about the adequacy of nighttime staffing and the facility's handling of medical issues like infections.

While some reviews express gratitude for the care received and recommend the facility, others urge potential clients to conduct thorough visits and assessments before making a decision. The contrasting experiences shared in these reviews suggest that while the facility has strengths in certain areas, there are significant issues that need to be addressed to ensure the safety and well-being of all residents.