Bridgewater Assisted Living - Midtown

Reviews of the assisted living facility present a mixed picture, highlighting both positive and negative experiences. Some reviewers praise the staff and the environment, noting the excellent care, secure feeling, and the friendly, caring staff that makes residents feel at home. Positive comments mention the facility being bright, open, and welcoming, with special appreciation for the staff's attentiveness to residents' needs and idiosyncrasies.

However, several concerns have been raised regarding the quality of care and management. Key issues include dietary restrictions not being accommodated, particularly for residents with specific health conditions like diabetes, leading to inappropriate food options. There are also complaints about the facility's communication with family members, especially in critical situations such as hospitalizations, and delays in providing access through key fobs.

More serious allegations include neglect, abuse, and unprofessional behavior by some staff members, including a named individual who is mentioned multiple times in a negative context. Concerns about medication errors, lack of timely assistance, and overall disrespect towards residents and their families have been voiced. Additionally, there are claims of understaffing and poor communication, contributing to a lack of adequate care.

While some reviews highlight the positive aspects of the community and its staff, urging potential residents to consider it, others strongly advise against placing loved ones in the facility due to their negative experiences. The facility's approach to dietary needs and the professionalism of its staff, particularly in handling sensitive situations, are areas highlighted for improvement.