Brickmont of West Cobb

The reviews for Brickmont West Cobb, particularly its Memory Care services, present a mixed picture. Some reviewers express significant dissatisfaction, especially concerning the billing department's practices and the administration's lack of compassion and assistance. There are reports of unethical billing, with families being charged even after their loved one has passed away or before their family member moved in, leading to financial disputes and distress.

On the other hand, many reviews praise the facility, highlighting the caring and dedicated staff, the beautiful and clean environment, and the overall sense of community and family. Caregivers receive commendations for their amazing work, and the management team is noted for being accessible and supportive. The facility is described as a place that feels like home, where residents are well attended to, and family members are welcomed with open arms.

Some reviewers specifically mention the quality of care in the Memory Care unit, the kindness shown to residents and their families, and the facility's openness to pets. The food and activities available are also points of satisfaction. Additionally, the sense of teamwork among the staff and the positive atmosphere they create are frequently mentioned.

Despite the criticisms related to administrative and billing issues, many families and staff members express high levels of satisfaction and recommend Brickmont West Cobb as a caring and welcoming place for loved ones.