Brian Center Nursing Care - St Andrews

Reviews of The Brian Center at St. Andrews and other locations offer a mixed perspective on the quality of care and services provided. Some reviewers praise the center for its caring staff, enjoyable activities, and effective rehabilitation services. They highlight positive changes in their loved ones, commend the dietary management, and appreciate the efforts of specific staff members like the new administrator, Director of Nursing, and activities director. The physical therapy team and certain staff members, including those in HR and social work, receive special mentions for their dedication and helpfulness.

However, other reviews express serious concerns about the facility's operations. Complaints include poor communication, understaffing, inadequate medical supplies, and a lack of skilled personnel. Some reviewers describe the facility as neglectful, with instances of residents being left unattended, leading to injuries or worse. Concerns about cleanliness, with reports of unpleasant odors and unhygienic conditions, are also mentioned. The quality of food and the level of activities available for less mobile residents are criticized, with some describing the meals as unappetizing and the activity options as limited.

Several reviewers recount distressing experiences, including disrespectful treatment of family members by staff, ethical concerns regarding staff behavior, and a perceived focus on profit over patient care. Some go as far as to advise others to avoid the facility altogether, describing it as a place of last resort or a "dumping ground" for the elderly and infirm.

Despite these criticisms, some reviews offer a more positive outlook, with families and residents expressing satisfaction with the care received. They note the kindness and compassion of certain staff members, the effectiveness of the rehabilitation services, and the overall sense of community within the facility. The efforts of specific individuals, such as physical therapists, nurses, aides, and social workers, are appreciated for making a positive difference in the lives of residents and their families.

In summary, while there are heartfelt endorsements of the care provided by The Brian Center at St. Andrews and its staff, there are also significant concerns and negative experiences reported. Prospective residents and their families may wish to consider these varied perspectives and conduct thorough research before making a decision.